Grassata INC is committed to providing customers with a clear and reasonable return, exchange, and refund process for sporting goods purchased through our website. This policy applies to eligible purchases made within the United States.
1. Return Period
Customers may request a return within 30 days of the date of delivery.
To be eligible for a return, the item should:
- Be unused and in its original condition;
- Be in the original packaging, where applicable;
- Include all original accessories, parts, manuals, or other included materials;
- Not show signs of damage, misuse, alteration, or excessive wear; and
- Be accompanied by valid order information or proof of purchase.
Certain products may be subject to additional return requirements where permitted by applicable law.
2. Non-Returnable Items
Items that have been used, damaged through misuse, altered, or returned without required components may not qualify for a refund.
For hygiene, safety, or other legitimate reasons, certain products may also be non-returnable where permitted by applicable law. If you are unsure whether an item is eligible for return, please contact us before shipping it back.
3. How to Request a Return
To request a return, please contact us at support@grassata.shop within 30 days of delivery.
Please provide:
- Your order number;
- The name and email address used for the order;
- The product you wish to return;
- The reason for the return; and
- Photos or other supporting information if the product is damaged, defective, or incorrect.
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send a return package before receiving return instructions from Grassata INC.
4. Return Address
Approved returns should be sent to:
Grassata INC
1775 EL CODOWAY
SAN JOSE, CA 95124
United States
Customers should use the return address provided in the return instructions if a different address is specified for a particular order.
5. Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item, Grassata INC will review the situation and may be responsible for reasonable return shipping costs where appropriate.
For returns due to reasons such as ordering the wrong item, changing one’s mind, or no longer needing the product, the customer may be responsible for the return shipping cost unless otherwise required by applicable law or agreed by Grassata INC.
6. Return Processing
Once the returned product is received, Grassata INC will inspect the item to confirm that it meets the applicable return requirements.
Return inspections are generally completed within 3 business days after the returned package is received.
If the return is approved, the refund will be initiated after the inspection is completed.
7. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Grassata INC generally processes approved refunds within 3 business days after the return has been inspected and approved.
After the refund is issued, the time required for the funds to appear in the customer’s account may depend on the customer’s bank, card issuer, or payment service provider.
8. Partial Refunds
A partial refund may be considered where an item is returned with missing components, damage caused after delivery, signs of use beyond reasonable inspection, or other conditions that affect the item’s eligible return status, where permitted by applicable law.
Any applicable adjustment will be communicated to the customer before the refund is finalized.
9. Exchanges
Customers may request an exchange within 30 days of delivery, subject to the following conditions:
- The product must be unused and in acceptable original condition;
- The product must meet the applicable return requirements;
- Proof of purchase must be provided;
- The requested replacement must be available; and
- The exchange request must be approved by Grassata INC.
To request an exchange, contact support@grassata.shop with your order number, the product you wish to exchange, the reason for the exchange, and the replacement product you are requesting.
Once the returned item is received and approved, the replacement order will generally be processed within 3 business days, subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution, including a refund where appropriate.
10. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us at support@grassata.shop as soon as possible.
Please include your order number and clear photographs or other relevant information when requested. We will review the issue and, where appropriate, arrange a replacement, exchange, or refund.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests are subject to the processing status of the order.
If the order has already been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.
12. Refund Delays
If you have been notified that a refund has been issued but the funds have not yet appeared in your account, please allow additional time for your bank, card issuer, or payment provider to complete the transaction.
If you have not received the refund after a reasonable processing period, please contact support@grassata.shop so we can assist you.
13. Policy Changes
Grassata INC may update this Refund and Return Policy from time to time to reflect changes in our business practices or applicable legal requirements.
The updated version will be posted on this page with a revised effective date.