Grassata INC provides shipping services exclusively within the United States. At checkout, shipping destinations are limited to addresses within the United States. We do not currently offer international shipping.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.
Once your order has been processed and handed over to the shipping carrier, you will receive shipping information when tracking is available.
2. U.S. Shipping Time
Standard shipping within the United States generally takes approximately 3–7 business days after the order has been processed.
Please note that estimated delivery times are not guaranteed and may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.
3. Shipping Carriers
Grassata INC may use established U.S. shipping carriers to deliver customer orders, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier assigned to an order may vary depending on the destination, package characteristics, service availability, and operational requirements.
4. Shipping Address
We currently ship within the United States only. Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully verify your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
Grassata INC is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
5. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before the order is submitted. The total shipping cost shown at checkout will apply to the order unless an obvious technical or pricing error occurs.
6. Order Tracking
When tracking information is available, it may be provided to the customer by email or through the order information page.
Tracking information may take some time to become active after the package has been accepted or scanned by the shipping carrier.
7. Delivery Delays
Although we work with established shipping carriers, Grassata INC cannot guarantee a specific delivery date.
Delivery may be delayed due to severe weather, holidays, carrier disruptions, incorrect address information, transportation issues, or other circumstances beyond our reasonable control.
If tracking information indicates that a package is delayed, customers may contact us at support@grassata.shop for assistance.
8. Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or missing, please contact our customer service team as soon as possible.
For damaged packages, please retain the original packaging and product and provide relevant information or photographs when requested. We will review the situation and work with the applicable shipping carrier when necessary.
9. Undeliverable or Returned Packages
If a package is returned to Grassata INC because of an incorrect or incomplete address, refusal of delivery, or other circumstances attributable to the customer, additional arrangements may be required before the order can be reshipped.
Customers should contact support@grassata.shop for assistance with returned or undeliverable packages.
10. Changes to This Shipping Policy
Grassata INC may update this Shipping Policy from time to time to reflect changes in shipping operations, carrier services, or applicable requirements.
Any updated policy will be posted on this page with a revised effective date.